Draft notice: The legal name, address and valid contact email of the operator, and the effective date, remain to be supplied. This draft is for review and is not an official release until operator details and actual business practices have been verified.
Welcome to hiyola. This agreement sets out your rights and obligations with the hiyola operator (legal name to be supplied, “we”) concerning the app, related pages and services. Pay particular attention to payments and refunds, content licensing, account measures, liability and dispute resolution.
Read and expressly accept this agreement before registering or using the relevant services. See the Personal Information Protection Policy for data processing rules. Acceptance does not replace separate consent required for sensitive data, optional permissions or other legally specified matters.
1. Scope and eligibility
1.1 hiyola offers messaging, voice or video calls, voice rooms, posts, virtual gifts and other social features actually available in the app. Availability depends on your region, app version and the information shown on screen.
1.2 You must be at least 18 and have reached the legal age of majority where you live. Minors may not register or use the service. If we discover use by a minor, we will restrict services, delete relevant information or close the account as required by law.
1.3 Individual paid services, events or third-party services may have additional rules, which must be clearly shown before use and must not exclude mandatory consumer rights.
2. Registration and account security
2.1 Provide accurate, truthful registration details that you are entitled to use. Do not impersonate others, maliciously register accounts in bulk, or sell, rent or lend accounts. Any identity verification must explain its scope and purpose on the relevant screen.
2.2 Protect login credentials and verification codes. Report account theft, unusual charges or exposure through in-app support promptly. We will take reasonable protective measures after verification. Responsibility for account activity depends on fault and applicable law, and does not automatically fall entirely on you.
3. Conduct and social safety
3.1 Illegal content, child sexual exploitation and abuse, sexual transactions, human trafficking, violent threats, hate, discrimination, harassment, fraud, gambling, and infringements of privacy or intellectual property are prohibited. Dating involving minors, compensated sexual relationships, and exploitative or deceptive dating are prohibited.
3.2 Do not use cheats, automated bulk operations, vulnerabilities or unlawful scraping to disrupt services, manipulate transactions or infringe rights. This agreement does not exclude lawful security research, interoperability or other statutory rights.
3.3 A profile or verification is not a guarantee of identity, creditworthiness, financial standing or dating intentions. Do not transfer money or disclose codes or sensitive details to strangers. Be cautious about offline meetings, private transactions and investment offers. Use available reporting and blocking tools or in-app support for suspicious conduct. Contact local law enforcement in an emergency involving personal safety.
4. User content and intellectual property
4.1 You retain your lawful rights in your content and must have the permissions needed to publish it. Do not upload another person’s likeness, private information or protected work without authority.
4.2 You grant us a non-exclusive license limited to what is necessary to store, transmit and display content according to your choices and conduct necessary moderation. This does not transfer ownership, authorize publication of private chats or permit use of your likeness in external advertising. Uses beyond providing the service require additional authorization.
4.3 The license generally ends when content is deleted or services end, subject to lawful retention, disputes, backup rotation and copies lawfully obtained by others. Software, interfaces, trademarks and platform-owned content belong to their respective rights holders. You receive only a limited license necessary for normal use.
5. Payments, virtual items and refunds
5.1 Before purchasing currency, gifts, memberships or other benefits, check price, currency, quantity, validity, billing and scope on the order confirmation screen. This agreement does not activate undisclosed benefits or automatic renewal.
5.2 Virtual currency and items are for agreed platform services, not bank deposits, legal tender or investment products, and have no guaranteed appreciation. Except for expressly available lawful settlement services, private sale, exchange, money laundering and gambling uses are prohibited.
5.3 If automatic renewal is offered, its period, price, renewal date and cancellation method must be prominent before purchase. Manage app-store subscriptions in the relevant store. Uninstalling the app or deleting an account does not automatically cancel store subscriptions.
5.4 Report missing credits, duplicate charges, unauthorized payments or other refund disputes with the order number through in-app support or the original payment channel. Refund eligibility, amount and method depend on performance, channel rules and applicable law. A blanket no-refund rule does not exclude statutory refund rights. Do not give support your payment password or card security code.
6. Privacy and third-party services
6.1 Collection, use, sharing, cross-border processing, retention and data rights are governed by the Personal Information Protection Policy. Public posts, room speech and private chats have different audiences. Choose public content carefully.
6.2 Third-party login, payments and external links may have separate terms. We will meet our own legal duties concerning selection, notice and security, and do not disclaim them because a third party operates independently.
7. Enforcement, complaints and appeals
7.1 Based on evidence, severity and risk, suspected violations may lead to content removal, warnings, feature restrictions, suspension or termination. Urgent safety risks may require immediate action; reasons and appeal channels will be provided where legally permitted.
7.2 Contact in-app support about infringement, mistaken account measures or transaction disputes, providing an account identifier, relevant order or content details and reasons. We will review and respond. Identity checks must be limited to what is necessary for the request.
8. Account deletion and termination
8.1 Request deletion through the account deletion entry in app settings; its label depends on the version. Contact in-app support if it is missing or fails. Check outstanding orders, disputes, balances and subscriptions beforehand. Requirements must be reasonable and lawful.
8.2 After deletion, the account and associated services cannot be used. Data will be deleted or anonymized under the privacy policy; legally required records will be retained for necessary periods with restricted purposes. Deletion does not waive statutory refund, complaint, compensation or other rights.
8.3 When ceasing operations or materially changing services, we will provide legally required advance notice and address unfulfilled orders, remaining paid benefits and personal information. Unilateral termination does not remove legal responsibilities.
9. Service risks and liability
9.1 Network failures, maintenance or force majeure may affect services. We will take reasonable steps to reduce disruption and respond promptly. Any legally permitted limitation depends on cause, fault and loss.
9.2 This agreement does not exclude or limit liability that cannot lawfully be waived, including fraud, intent or gross negligence and applicable personal injury, data protection and consumer protection obligations. We do not guarantee relationships, earnings or particular social outcomes.
10. Updates, applicable law and contact
10.1 Changes materially affecting your rights will be prominently notified before taking effect. Renewed consent will be sought where required. You may stop affected services and lawfully resolve purchased benefits if you disagree; continued use does not replace legally required consent.
10.2 Applicable law and dispute arrangements must be determined with regard to the verified operator, service regions and applicable law. This draft does not specify an unverified exclusive court. No arrangement removes mandatory protections where you live or lawful access to competent courts or regulators.
10.3 Use in-app support for questions, safety reports, transaction complaints and appeals. Before official release, the legal operator name, address and an email usable without login or after account suspension must be supplied.